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Privacy Policy


Last updated: November 4, 2018

Your privacy is important to us. We respect and are committed to protecting your privacy. This privacy statement explains what personal data that this website MoreCravings.com collects from you and how we use that data. The following discloses the information gathering and dissemination practices of Luxury Hotels Management MEA, LLC (which is referred to as “we”, “our”, “us”), a subsidiary of Marriott International, Inc. on the website MoreCravings.com and our associated subscription platform MiLeisure.com (collectively the “Services”). It also describes the choices available to you regarding our use of your information and how you can access and update this information. Please note that this Privacy Policy applies to the Services and in no way supersedes, replaces, or otherwise relates to the privacy policy of Marriott International, Inc. retrievable at https://www.marriott.com/about/privacy.mi. By accessing and using the Services, you become a user of the Services (the “User”, “you”, “your”) and acknowledge and agree to the following Privacy Policy (the URL of this page is https://www.morecravings.com/privacy) and our Terms & Conditions, retrievable on this website at https://www.morecravings.com/terms.

Personal identification information


We may collect personal identification information from the User in a variety of ways, including, but not limited to, when the User accesses the Services, register on the websites of the Services, fills out a form, and about other activities, services, features or resources we make available on the Services. The User has the option to navigate the Services anonymously. We will collect personal identification information from the User only if the User voluntarily submits such information to us. These voluntary data include fields such as name, email, phone and company information, email address to be used for permission-based subscription to our email alerts, e-newsletters, and promotional emails, and logins to access portions of the Services. The User can always refuse to supply personally identification information, except that it may prevent them from engaging in certain activities related to the Services. We never obtain data from third-parties. For each User accessing the Services, our web server automatically recognizes and collects only the User’s IP address, aggregate information on what pages the User accesses, as well as information volunteered by the User.

Non-personal identification information


We may collect non-personal identification information about the User whenever the User interacts with the Services. Non-personal identification information may include the browser name, operating system or any such information which is not connected to identify or trace the User as a person.

Web browser cookies


The Services may use cookies, invisible pixels, web beacons and other technologies to obtain information about the User. A cookie is a text file that is sent to the User’s browser from a web server and stored on the User’s computer's hard drive. It assigns the computer a unique identifier which becomes the User’s identifier when the User returns to the Services and related sites. The User may adjust the Internet browser to reject cookies; however, rejecting cookies might affect the User’s ability to perform certain transactions, and some parts of the Services may stop functioning properly for the User. Information collected from invisible pixels is used and reported in the aggregate.

Why are we collecting data?


We may collect and use the User’s personal information for the following purposes and nothing else:

  • To improve customer service: information the User provides helps us respond to the User’s customer service requests and support needs more efficiently.
  • To personalize user experience: we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • To improve our site: we may use feedback the User provides to improve our products and services.
  • To send periodic emails: we may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect user information


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the User’s personal information, username, password, transaction information and data stored on our site.

Sharing of personal information


We do not sell, trade, or rent data to third-parties. User data is used exclusively by our data controllers for legitimate purposes as mentioned in this document.

Information collection model


As a subscribing user to this website’s email marketing system driven through MiLeisure.com or, we acknowledge that the User has the right to access the User’s personal information. An individual who no longer seeks to receive emails from us may auto-unsubscribe from email lists.

Information sharing and disclosure


We will never use, sell, share, disclose, or rent any internal or customer supplied data to any clients, prospects, or other third-parties other than to any venture arising from the constituent hotels within this platform. We will share user information with third-parties only in the ways that are described in this Privacy Policy. If the Company, Provider and/or Services are involved in a merger, acquisition, or sale of all or a portion of their assets, the User will be notified via email and/or a prominent notice on our website of any change in ownership or uses of the User’s information, as well as any choices the User may have regarding the User’s information.

Third-party services used


We make use of Google Analytics and Google Tag Manager for the collection of usage statistics for the Services. Both tools are proprietary of Google, Inc. who may use information collected through said tools for commercial purposes, including, but not limited to, search and ad personalization. The complete privacy policy of Google, Inc. is retrievable at https://policies.google.com/privacy while their use of website data is explained at https://policies.google.com/technologies/partner-sites. We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. Hotjar’s privacy policy can be retrieved at https://www.hotjar.com/legal/policies/privacy. The User can opt-out from the creation of a user profile, Hotjar’s storing of data about the usage of our site, and Hotjar’s use of tracking cookies on other websites, at the page https://www.hotjar.com/legal/compliance/opt-out.

Third-party websites


The User may find advertising or other content on the Services that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. Neither the Company nor the Provider not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

How to access and control your personal data


The User can view, edit, or delete the User’s (whatever minimalistic) personal data online. However, the systems used for the Services require a double-layer verification to access this section of the system. The User can also make choices about our collection and use of the User’s data.

Remove, forget and opting out


The User can always choose whether to wish to receive promotional email from the Company. If the User wishes to subscribe to email alerts, e-newsletters, and/or promotional communications from the Company, we will use the User’s name and email address to send these messages. Out of respect for the User’s privacy, the User can easily opt-out from receiving our email alerts, e-newsletters, and promotional communications by using the unsubscribe link included in each communication, reply to the email requesting to be removed from the list, or contact us at abuse@morecravings.com or abuse@mileisure.com. We will not retain any of the User’s information thereon on any of our systems, except the log entries pertaining to the User’s request for removal.

EU residents and the GDPR


Though made applicable to all, acknowledging to GDPR (General Data Protection Regulation) of the European Union (EU), we emphasize that EU residents have rights to access personal data about them, and to limit use and disclosure of their personal data. We are committed to respect those rights. We acknowledge potential liability in cases of onward transfer of personal data to third parties who do not meet the criteria as set forth in this Privacy Policy. We use an annual self-assessment to review the Company’s and the Provider’s compliance with this Privacy Policy. Any employee of the Company or the Provider who violates this Privacy Policy will be subject to discipline, up to and including termination of employment.

User access and choice


Upon request we will provide the User with information about whether we hold any of the User’s personal information. If the User’s information changes, the User may correct, update, amend, remove, or ask to have it removed by making the change on the user account settings page, by emailing our customer support team at abuse@morecravings.com or abuse@mileisure.com, or by contacting us by telephone or postal mail at the contact information listed below. If the User no longer desires our service, please contact us directly. We will retain the User’s information for as long as the User’s account is active, as needed to provide the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Confidentiality and security


We warrant that all customer data remains the property of our customers. We also will not rent, sell, transfer, or otherwise expose the contents of the tracking information resulting from click-through, message opened, message read, or e-commerce conversions. In general, we do not collect data on this website. However, we follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. This is applicable to our data handling service platforms like MiLeisure.com. This website, MoreCravings.com, provides an SSL-encrypted, password-protected mechanism. We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.

Social media features


Our website includes social media features, such as links to our Facebook, YouTube, Google+, Google Blogger, LinkedIn and Twitter pages. These features may collect the User’s IP address, which page the User is visiting on our Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on the Services. The User’s interactions with these features are governed by the privacy policy of the company providing it. Social media features embedded in the Services may be provided by Facebook, Inc. whose privacy policy is retrievable at https://www.facebook.com/about/privacy (includes Instagram), by Google, Inc. whose privacy policy is retrievable at https://policies.google.com/privacy (includes YouTube) or by Twitter, Inc. whose privacy policy is retrievable at https://twitter.com/en/privacy.

Table reservation features


We enable online table reservations on behalf of restaurants and lounges listed on the Services through a third-party vendor, eat2eat Pte. Ltd. By providing personal information for a table reservation, the User’s data is transmitted to hosted on the servers of eat2eat Pte. Ltd., which are subject to this same Privacy Policy. In case of questions or data handling requests, please email us at abuse@morecravings.com or abuse@mileisure.com. The vendor can be contacted directly at contact@eat2eat.com.

Unsolicited commercial email (SPAM)


Our marketing communications come from the sender email address mailing@mileisure.com. The Company is committed to providing a permission-based model for email marketing. To that end, we carry a strict anti-spam policy for all our clients. We have explicitly prohibited our staff from sending any unsolicited material to users who have not expressed their permission to receive communications from them.

Updates to this policy


We may change this Privacy Policy. The “LAST UPDATED” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services’ websites. The User’s use of the Services following these changes means that the User accepts the revised Privacy Policy. Because email communications are not always secure, the User shall refrain from including credit card or other sensitive information to us via email.

Acceptance of this policy


By using this site, you signify your acceptance of this Privacy Policy in conjunction with our Terms & Conditions, which retrievable at the page https://www.morecravings.com/terms. If you do not agree to this Privacy Policy, please do not use the Services. Your continued use of the Services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us


We have created this Privacy Policy so that you can understand the care with which we intend to treat your information. To report any abuse or violations, or to contact us with any questions or concerns regarding this Privacy Policy, please contact us via the following details.

Luxury Hotels Management MEA

Address: Central Park Towers, Levels 10/11/12, DIFC, P.O. Box 213111, Dubai, United Arab Emirates
Phone: +971 4 440 7777
Email: digital.mea@marriott.com
Data Controller: abuse@morecravings.com, abuse@mileisure.com



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